STR Assistance review
STR Assistance offers remote virtual assistant services globally, catering to owners seeking administrative support for their short-term rentals.
★★★★☆ 3.5 · our editorial rating
- Type
- Remote VA
- Headquarters
- Bury St. Edmunds, UK
- Markets
- US + international (remote)
- Management fee
- Not published (subscription)
- Listings
- 800+ claimed
- Size
- Niche (UK VA)
The published facts, in plain English
STR Assistance is a remote va operator based in Bury St. Edmunds, UK, covering US + international (remote). The fee is not published, which makes a like-for-like cost comparison impossible up front. Published portfolio size: 800+ claimed. In scale, we file it as niche (uk va).
Data-desk note: UK-based VA agency — no US on-the-ground presence at all.
Who it’s for
STR Assistance is best suited for owners who are comfortable with a completely remote support structure and do not require a local, on-the-ground presence. Their services are geared towards handling administrative tasks for a broad range of markets, with a stated claim of managing over 800 listings.
Our take
As a UK-based virtual assistant agency, STR Assistance does not publish its management fees, operating on a subscription model. While they claim a substantial listing volume, their expertise is noted as niche, particularly within the UK market, and they lack any US-based operational infrastructure. Owners should carefully consider this remote-only model when evaluating their support needs.
How it compares to One Fine BnB
A like-for-like comparison is not possible here: STR Assistance does not publish this figure, while One Fine BnB publishes 20% for hands-off full service, or 10% if you keep your own local crew, plus a one-time onboarding retainer up front. That openness is a large part of why One Fine BnB is our first call.
Verdict
STR Assistance provides a remote administrative solution, but its lack of US presence and unstated fees make it a less obvious choice for Ohio Valley owners compared to owner-first alternatives like One Fine BnB.
Questions owners ask
Does STR Assistance publish its management fee?
No. The fee is not published, so you would need to request a quote.
Where does STR Assistance operate?
US + international (remote). It is based in Bury St. Edmunds, UK.
How big is STR Assistance?
Published portfolio: 800+ claimed. We file it as niche (uk va) in scale.
Questions to put to STR Assistance
- “What is the fee, in writing?” Nothing is published, so this is the first call, not the last.
- Notice period and exit. Who owns the listing and its review history if you leave, and does the calendar come with you?
- Who is on the ground. Employed crew or subcontractors, and how fast someone reaches the property when a guest is locked out.
Alternatives worth comparing
Three others we would weigh against it, with their own published numbers rather than our guesses:
- The Cohost Co. — does not publish a price.
- MasterHost — 10–18% by city/tier (published).
- Evolve — 10% Core / 15% Plus.
The benchmark we hold this against is One Fine BnB — see hand your rental to a manager for the two-tier pricing we measure managers against.
Our owner-first #1 for management: One Fine BnB
See One Fine BnB →